Pollo Tropical #20

800 University Dr, Coral Springs, FL 33071-7015
Mexican / Latin
Last inspected: Nov 20, 2025
74
Score
Medium Risk

Across the available record, Pollo Tropical #20 has 11 inspections on file, the first dated 2022. The latest inspection on file is from Nov 20, 2025. When a facility lands in medium risk territory, it usually means a mixed inspection result.

Violation counts have held steady across recent visits, averaging around three violations each.

“Equipment and utensils not properly air-dried - wet nesting” accounts for the largest share of issues, appearing three times across the record.

Pollo Tropical #20's latest score is in line with the Coral Springs average of 77. Nothing in the record is alarming, but there's room to improve.

11
Inspections
1
Critical latest
0
Major latest
3
Minor latest
Inspection History
Nov 20, 2025
Routine - Food
1 critical violation. 3 minor violations.
View 4 violations
High Priority - Presence of insects, rodents, or other pests. Observed 5 live ants on wall next to ice machine in drive through area Observed 3 live ants on box of single service ketchup packets. Operator discarded. Operator cleaned and sanitized the he area the box was stored. **Corrective Action Taken** **Repeat Violation** **Admin Complaint**
35A-09-4
Basic - Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Ice bucket not stored properly on top shelf. Operator inverted **Corrected On-Site**
24-05-4
Basic - Single-service articles not stored inverted or protected from contamination. Single service containers in storage room outside of original box, stored on top shelf; Not inverted. Operator inverted. Operator inverted **Corrected On-Site**
25-06-4
Basic - Stored food not covered. Bucket of lettuce in lowboy cooler left uncovered. Operator covered **Corrected On-Site**
08B-12-5
74
Jul 29, 2025
Routine - Food
1 critical violation. 1 major violation. 2 minor violations.
View 4 violations
High Priority - Presence of insects, rodents, or other pests. Observed a trail of small ant like insects near the back exit on floor and wall
35A-09-4
Intermediate - Food being cooled by nonapproved method as evidenced by inadequate rate of cooling during time of inspection. tomatoes (63F at 1250pm to 62F 1314pm - Ambient Cooling since 1022). Observed food items in a deep pan, covered. Cold air not able to cool down properly. Operator removed lid and placed ice on food item **Corrective Action Taken**
03D-15-4
Basic - Equipment and utensils not properly air-dried - wet nesting. Pans not properly stored to dry at triple sink area
24-08-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Monitors over open hot table has an accumulation of dust.
23-03-4
70
Mar 10, 2025
Routine - Food
No violations found.
100
Jan 31, 2025
Complaint Full
3 minor violations.
View 3 violations
Basic - Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup up on floor of wall in freezer. Operator removed ice **Corrected On-Site**
14-69-4
Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Hood vent at fryer soiled with grease. Operator cleaned during inspection **Corrected On-Site**
23-03-4
Basic - Exterior door has a gap at the threshold that opens to the outside. Gap at back exit door
35B-01-4
86
Nov 14, 2024
Complaint Full
No violations found.
100
Nov 13, 2024
Complaint Full
2 critical violations. 1 major violation. 2 minor violations.
View 5 violations
Hands Clean and Properly Washed
FL-08
Required Records Available; Shellstock Tags/Labels
FL-14
Proper Hot and Cold Holding Temperatures
FL-21
Food Contact Surfaces Clean and Sanitized
FL-22
Equipment, Food and Non-Food Contact Surfaces Approved
FL-35
50
Jul 31, 2024
Routine - Food
1 critical violation. 1 minor violation.
View 2 violations
Employee Health Policies Present
FL-03
Lighting Adequate; Required Shields in Place
FL-36
82
Mar 13, 2024
Routine - Food
1 critical violation. 1 major violation. 2 minor violations.
View 4 violations
High Priority - Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. At mop sink.
29-34-4
Intermediate - Handwash sink used for purposes other than handwashing. Observed hand washing sink used as a dump sink plastic straw in hand washing sink . Employee removed **Corrected On-Site**
31A-11-4
Basic - Carbon dioxide/helium tanks not adequately secured.
51-11-4
Basic - Equipment and utensils not properly air-dried - wet nesting. Observed clean and stacked hotel pans holding water on the shelf over three compartment sink.
24-08-4
70
Dec 18, 2023
Routine - Food
1 minor violation.
View 1 violation
Food Received at Proper Temperature
FL-12
95
Jun 21, 2023
Routine - Food
2 critical violations. 1 major violation. 2 minor violations.
View 5 violations
Employee Health Policies Present
FL-03
Food Received at Proper Temperature
FL-12
Food in Good Condition, Safe, and Unadulterated
FL-13
Warewashing Facilities Maintained and Used
FL-24
Potentially Hazardous Food Held at Proper Temperature
FL-16
61
Aug 16, 2022
Complaint Full
2 critical violations. 3 major violations. 6 minor violations.
View 11 violations
High Priority - A) Employee handled soiled equipment or utensils and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Observed employee washing dishes in three compartment sink wash rinse and sanitize items but fail to wash hands before removing clean and sanitized dishes to air dry from three compartment sink. Operator had employee wash hands and rewash containers. B) Employee touched face/hair and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Observed employee put on face mask and then put on gloves and begin food prep on cook line. Operator instructed employee to wash hands and change gloves. **Corrected On-Site**
12A-13-4
High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Observed grill top - chicken hot holding on far right grill (114F - Hot Holding); , per operator chicken stored on far right grill was cooked 1 hour prior, operator stated that part of grill was shut off and discarded chicken voluntarily. **Corrected On-Site**
03B-01-6
Intermediate - Spray bottle containing toxic substance not labeled stored under hand sink at pickup window. Operator removed and labeled. **Corrected On-Site**
41-17-4
Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Observed sandwich press with grease build up on press surface and on mechanism.
22-02-4
Intermediate - Required employee training expired for all employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233.
53B-05-5
Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Observed employee wearing watch on cook line and work with items in steam table such as rice and beans to portion for Togo food. Operator had employee remove watch. **Corrected On-Site**
13-07-4
Basic - Equipment and utensils not properly air-dried - wet nesting. Observed employee stack wet equipment while still wet.
24-08-4
Basic - Floor tiles missing and/or in disrepair. Observed tiles in walk-in freezer and along cook line with cracks and damage and grout worn away between tiles.
36-17-5
Basic - Insect control device installed over food preparation area. Observed bug zapper stored above cooler and prep surface at pick up window.
35B-02-4
Basic - Single-service articles not stored inverted or protected from contamination. Observed paper plates and Togo containers on cook line not properly inverted. Operator had employee invert items. **Corrected On-Site**
25-06-4
Basic - Cutting board has cut marks and is no longer cleanable.
14-09-4
41

Frequently Asked Questions

When was Pollo Tropical #20 last inspected?

The most recent health inspection at Pollo Tropical #20 on file is from Nov 20, 2025. The public record contains 11 inspections in total.

What is the most common violation at Pollo Tropical #20?

Across the inspection record, “equipment and utensils not properly air-dried - wet nesting” has been cited three times, more than any other issue at Pollo Tropical #20.

How does Pollo Tropical #20 compare to other restaurants in Coral Springs?

Pollo Tropical #20 most recently scored 74 out of 100, which is about the same as the Coral Springs average of 77.

Has Pollo Tropical #20's inspection record improved over time?

Results have been roughly steady. Inspections at Pollo Tropical #20 have averaged around three violations per visit across the recent record.

What does a medium risk rating mean?

A medium risk rating at Pollo Tropical #20 means the most recent inspection turned up a handful of issues that the health department wrote up but did not classify as critical.

How often is Pollo Tropical #20 inspected?

Based on the inspection history on file, Pollo Tropical #20 is inspected around three times per year on average.